Privacy Policy

Last updated: June 2026

Pearson Airport Limousine (“we,” “us,” or “our”) is a licensed flat rate car service based in Waterdown, Ontario, Canada. This privacy policy explains what we collect, how we use it, and how we protect it.

We operate under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. Information We Collect

When you make a booking or contact us, we collect:

• Full name
• Phone number and email address
• Pickup and dropoff addresses
• Flight number and airline (for airport pickups)
• Travel date and time
• Vehicle type and number of passengers
• Payment information (processed securely through our payment processor)
• Special requests or instructions

We also collect basic website usage data through analytics tools. This includes pages visited, browser type, and approximate location.

2. Why We Collect It

We use your information to:

• Confirm your booking and coordinate your driver
• Communicate with you before, during, and after your trip (confirmation, driver details, receipts)
• Track your flight in real time so your driver adjusts arrival accordingly
• Process payment and issue receipts
• Respond to your questions and service requests
• Improve our dispatch and scheduling

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What We Collect

We collect only what is needed to complete your booking: name, contact details, and travel information. Nothing more is gathered or stored.

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3. How We Protect It

Your personal information is stored securely and is never sold to third parties. We do not share your information with anyone outside our operations except:

• The driver assigned to your trip (name and pickup details only)
• Our payment processor (payment data is processed on their secure platform; we do not store card numbers)
• Service providers who assist with dispatch or communications, under confidentiality agreements
• When required by law or a court order

4. How Long We Keep It

We retain booking records for up to 7 years as required for Canadian tax and business record keeping. You may request deletion of your contact information at any time by emailing us, subject to these legal retention obligations.

5. Cookies

Our website uses session cookies and basic analytics cookies to understand how visitors use our site. We do not use advertising or tracking cookies. You can disable cookies in your browser settings without affecting your ability to book a ride.

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How We Protect It

Your data is stored securely and never sold to third parties. Industry-standard encryption is used for all payment and personal information.

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6. Your Rights

Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent to non essential communications
• Request deletion of your information (subject to our legal retention obligations)

To exercise any of these rights, contact us at info@pearsonairportlimo.ca or call +1 (437) 979-8177.

7. Third Party Links

Our website links to third party sites such as Google Maps. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting personal information.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our service after a change constitutes acceptance of the updated policy.

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Contact Our Privacy Team

Questions about your data? Reach us directly at any time. We respond to all data and privacy requests within five business days.

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9. Contact

For privacy questions or concerns:

Pearson Airport Limousine
151 Argo Street, Waterdown, ON L8B 1X8
Email: info@pearsonairportlimo.ca
Phone: +1 (437) 979-8177